Technical Writer / Enablement Lead

The role

A delivered system only creates lasting value if the client team that inherits it can run it and change it. You will own the operational adoption of Wilkes & Liberty's engineering work — not documentation as an artifact, but proof that the receiving team can complete the procedure without oral context.

What you will own

Runbooks, architecture notes, and operational documentation for systems in delivery or handoff, validated against the real operator workflow, not just written and filed.
Information architecture for documentation sets, so client teams can find what they need without tribal knowledge.
Docs-as-code and versioning alongside the system where practical, so documentation does not drift from what is actually deployed.
Client-facing enablement material, including onboarding guides and training content, for handoff, with gaps tracked until the audience can complete the procedure independently.
Concrete collaboration with the Compliance / GRC Specialist on control narratives, procedures, and evidence packaging. Control ownership stays with Compliance / GRC; this role documents and packages rather than owning the control.
Direct support for forward-deployed engagements when embedded with a client team.
Editorial support for client-facing capability content, kept secondary to engagement documentation so the role does not collapse into content marketing.

What you bring

Technical writing experience for software or infrastructure systems.
Ability to work directly with engineers to translate technical decisions into documentation a client team can act on.
Comfort moving between multiple concurrent engagements.

Helpful experience

Documenting Drupal, Next.js, or comparable web platform systems.
Docs-as-code tooling and versioned documentation workflows.
Producing evidence-adjacent documentation, including control narratives and procedure packages, alongside a compliance function.

Equal opportunity and accommodations. Wilkes & Liberty considers qualified candidates without regard to protected characteristics. Reasonable accommodations are available during the application process.